Warranty & help

Call or WhatsApp +32 2 223 66 78 · Mon–Fri 10–17

Open a claim

On the seat-tube sticker

How it works

  1. SendBike number + what it does
  2. We ship the partSame week, to test
  3. Tell usFixed or not
  4. Return the old oneDPD label, then credit

Open claims

1 needs you
Claim 104512Waiting for you

MARA0000460 · E-MAX Alfine. Battery level drops fast. New Mivice display shipped 3 Oct.

Return the old display with the DPD label we emailed

Claim 104490Part on the way

MABS0000039 · A-MAX Alfine. Play in the front fold. Shim 1.6 mm shipped 9 Oct.

Fit the shim and tell us if the play is gone

Claim 104401Credited

MABA0000143 · E-MAX Nexus. Torque sensor replaced, old part received 1 Oct.

Credit note CN/2026/0218 issued